FAQ

FAQs

Location and Appointments

• Q: Do you have multiple locations?
• A: No, we operate solely from our downtown location in Palm Springs, California.
• Q: Do I need to make an appointment?
• A: While appointments are encouraged during the week for a personalized shopping experience with a jewelry specialist, walk-ins are also welcome. Walk-ins are served on a first-come, first-served basis, and there may be a wait during peak periods.

Financing and Purchases

• Q: Do you offer financing options?
• A: Yes, we provide a 6-month no-interest option on approved credit. Longer terms are available, and all credit applications must be handled in-store. For complete details, please contact Gold Store Palm Springs at (760) 832-9336.
• Q: Will I be charged sales tax?
• A: Sales tax is applicable only if your order is shipped to an address within California.
• Q: Do you accept international orders?
• A: At this time, we do not accept international orders.
• Q: Which payment methods do you accept?
• A: Online, we accept VISA, Mastercard, Discover, and Amex. In-store, we accept VISA, Mastercard, Discover, Amex, bank checks, bank wire, and cash.

Order Inquiries

• Q: How do I enter a promotional code?
• A: When checking out, look for the designated box to enter your code.
• Q: How do I check the status of my order?
• A: You can check the status of your order by calling the store at (760) 832-9336 or via email at goldstore190@gmail.com.

Engagement Rings

• Q: Do I need an appointment to look at engagement rings or wedding bands?
• A: Appointments are recommended for a personalized shopping experience with an experienced jewelry specialist. Walk-ins are also welcome but may experience a wait during busy periods.
• Q: Can I purchase a ring setting if I have my own diamond?
• A: Absolutely, we can assist you in finding the perfect setting for your diamond or gemstone. Contact us at goldstore190@gmail.com or call (760) 832-9336 for an appointment request.
• Q: Do you have diamonds in-stock for viewing today?
• A: Yes, we maintain a large inventory of loose diamonds in various sizes, qualities, and prices, including GIA and AGS certified diamonds.
• Q: Can I customize any of your ring settings?
• A: Most of our ring settings can be adjusted or customized for different carat weights, shapes of main stones, and metal types. Contact us at (760) 832-9336 or email us at information@haroldstevens.com for any customization requests.

Appraisals

• Q: Do you provide jewelry appraisals for estate purposes?
• A: Yes, we offer jewelry appraisals for estate purposes, insurance, community property settlements, probate, and matrimonial law.
• Q: Do I need an appointment for appraisals?
• A: We recommend scheduling an appointment with our appraiser. Please call us at (760) 832-9336 to arrange one.